If you experience any problem with StreamPlug®, please let us know at support@cedelia.com . We greatly appreciate feedback since it allows us to improve our products. If you get : - DirectX init failed When you launch a file with StreamPlug, try to update your directX version. It usually fixes the problems. If updating directX doesn't fix your problem, try to also update your graphic card drivers. If the problem still isn't resoved, please email us. - Failed Audio Device At start up of StreamPlug, please try to update your sound card drivers. If that still doesn't fix your problem please email us. - Audio But No Video Please update your graphic card drivers. If that doesn't fix your problem, please email us. - Choppy Video Playback Remember that StreamPlug videos require a broadband connection. If you do have a broadband connection and still get choppy videos, try to free some bandwidth by closing current downloads and p2p programs. - An Error Not Listed In The Above Please let us know about it so we can fix it.

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